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Passion Cleaning Services Returns Policy

Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

 

 

Change Of Mind Returns

If you wish to return an item because you have changed your mind about your purchase, Passion Cleaning Services will offer you an exchange voucher or refund provided that:

  • You return the item within 28 days of purchase
  • You produce your original Passion Cleaning Services register receipt at the time you return the item
  • The item is in resalable condition including that:
    • It is in its original packaging, including instruction manuals and all accessories;
    • It is unworn, unopened, unused and in its original condition
    • Any labels are still attached
    • The original security seal or shrink wrap is intact
    • The product is not one on which a change of mind return is not available (see below)

If these requirements are not satisfied, Passion Cleaning Services reserves the right not to offer an exchange voucher or refund for change of mind returns.

 

 

Goods on which a Change Of Mind Return is not available

Passion Cleaning Services will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

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These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

 

 

Other Returns

Passion Cleaning Services will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty or is not of acceptable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description; and
  • You can present your Passion Cleaning Services register receipt or other adequate proof of purchase.

If the product is determined to be faulty, not of acceptable quality, not fit for purpose or not matching a description or sample Passion Cleaning Services will offer a repair, exchange voucher or refund.

 

If you cannot present your Passion Cleaning Services register receipt or other acceptable proof of purchase, Passion Cleaning Services reserves the right not to offer a refund or exchange.

Passion Cleaning Services reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused. Please note:

  • Your original Passion Cleaning Services register receipt is the best form of proof of purchase
  • Refunds will be issued using your original payment method
  • Gift cards are not redeemable for cash

 

Online Purchase Returns

The Passion Cleaning Services Returns Policy applies to online purchases. You will need to present a copy of the tax invoice you received by email (please note this is not the email confirmation document you received) as your proof of purchase. We also recommend contacting Passion Cleaning Services Head Office on 02 9822 4468 if you have any questions.

 

 

Privacy

Passion Cleaning Services is committed to protecting your privacy. This relates to any personal information obtained from you for the purposes of executing a refund, repair or exchange.